Whatever the time, whatever the problem, our fully trained staff are on hand 24/7 x 365 to deal with any issues that may arise.
Carefully understanding your requirements first, our staff will do their very best to find you exactly what you need first time round.
Whatever, whenever, wherever if you email our Superior Support team you can be guaranteed a response within 10 hours.
Mistakes happen and we know that. If something goes wrong with your booking we will acknowledge the situation and make it up to you.
Experience counts for a lot these days, both our employees and executive team come with bundles of experience with the serviced apartments industry.
From start to finish all of our customers have a single point of contact throughout their journey with us.
All of our booking assistants are trained to take full ownership of problems seeing them all through to resolution in an efficient and timely manner.
Going the extra mile is important for us. We’ll help find you transfers, book restaurants, theatre tickets or whatever you need to make it the perfect stay.